Clear information, accessible when you need it.

Privacy notice

How we use website enquiry information

Bess Solutions Limited, company number 12382563, is responsible for the personal information submitted through this website. You can contact us at info@bess-solutions.co.uk or at our registered office.

Information we collect

When you contact us, we may collect your name, contact details, enquiry type and the information you choose to include in your message. Please do not use the general website form to send confidential placement documents or sensitive information about a young person.

Why we use it

We use enquiry information to respond to you, consider placement or employment enquiries, maintain appropriate records and meet legal or safeguarding responsibilities. Our basis will depend on the enquiry and may include legitimate interests, steps before entering a contract, legal obligations or the protection of vital interests.

Sharing and storage

Information is available only to people who need it to handle the enquiry. Our website hosting and form provider may process submissions on our behalf. We may share information where required by law or to protect a child or another person. We keep enquiry information only for as long as it is reasonably needed for these purposes.

Your rights

You may ask about the information we hold about you, request correction or deletion where applicable, or raise a concern about its use. Contact us first so we can help. You may also contact the Information Commissioner's Office.

Cookie information

Cookies and similar technologies

This website does not currently use analytics, advertising or behavioural tracking cookies. We do not use cookies to build visitor profiles or track people across other websites.

Essential technologies

Our hosting provider and form-protection services may use essential technical information or storage to deliver pages securely, balance traffic, prevent abuse and process a form that you choose to submit. These functions are necessary to provide the service requested.

Remembering this notice

When you select “Understood” on the cookie notice, your browser stores a small local preference named bess-cookie-notice-v2. It contains only the word “dismissed” and is used solely to avoid showing the same notice on every page. You can remove it by clearing this website's stored data in your browser.

Future changes

If analytics, embedded media or advertising technologies are introduced later, this information and the consent controls will be updated before any non-essential technologies are activated.

Safeguarding

Keeping children and young people safe

Safeguarding is central to our practice. Our work is guided by the Children's Homes Regulations and Quality Standards, clear care planning, trained staff, safer recruitment and ongoing oversight.

To raise a safeguarding concern about our service, contact us on 0116 240 9959 or at info@bess-solutions.co.uk. Do not use the general website form for urgent or sensitive information.

Complaints

Raising a concern or complaint

We want to hear about concerns and resolve them fairly. Please contact the home or Bess Solutions Limited in the first instance by phone or email, explaining what happened and what outcome you are seeking. We will direct your message to the appropriate manager and provide information about our full complaints procedure.

If your concern is not resolved after following our procedure, you can find official guidance on raising concerns about children's social care with Ofsted.

Accessibility

Using this website

We want this website to be usable by as many people as possible. It supports keyboard navigation, clear heading structures, responsive layouts, text alternatives for meaningful images and reduced-motion preferences.

If you find content difficult to access or need information in another format, contact info@bess-solutions.co.uk or call 0116 240 9959. Please tell us which page or information you need and the format that would help.